Generate a tailored Refund & Returns Policy for your UK business. Consumer Rights Act 2015 compliant. Covers goods, services and digital content. From £4.99.
A Refund and Returns Policy sets out the circumstances in which a customer can return goods or services and the refund or remedy they will receive. For B2C sellers, much of this is mandated by statute; for B2B sellers, it is contractual.
Every UK business selling to consumers needs a published Refund and Returns Policy under regulation 6 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance and off-premises sales. B2B sellers benefit from a clear policy that sets expectations and reduces dispute volume.
Cancellation rights under the CCRs 2013 (14-day cooling-off for distance and off-premises B2C sales, with exemptions including the digital-content waiver under regulation 37), consumer remedies under the Consumer Rights Act 2015 (right to reject, repair or replace, price reduction), complaints route, return shipping responsibilities, and the position for face-to-face and on-premises sales where the CCRs do not apply.
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